Terms of Service

HearthLove is owned and operated by Liza Nell Yellott (“HearthLove”, “we”, “us”), trading as HearthLove. When you create an account or subscribe, you are entering into an agreement with Liza Nell Yellott. You can reach us at support@hearthlove.com.

By creating an account, accessing, or continuing to use HearthLove you agree to these terms. If you do not agree, do not use the service. If you use HearthLove on behalf of a household or organisation, you confirm you have authority to bind it; if you use it as an individual, you confirm you are of legal age in your country. We may update these terms, and continued use after an update means you accept the revised version.

HearthLove is a subscription web application for household meal planning, recipe discovery, grocery and pantry management, and wellness check-ins, including AI-assisted suggestions. We grant you a limited, non-exclusive, non-transferable right to use the service for your own household, within the plan you have selected.

You must provide accurate information and keep it up to date, keep your sign-in credentials confidential, and you are responsible for activity that happens under your account and for the household members you invite. One subscription covers a single household, up to the member limit of your plan.

You must not:

• use the service for anything unlawful, or in breach of any applicable regulation;
• commit fraud, send spam, or misrepresent your identity;
• infringe anyone's intellectual property, privacy, or other rights, including by uploading content you have no rights to;
• interfere with the security or integrity of the service — no malware, probing, penetration testing, scraping, denial-of-service, or unauthorised access attempts;
• reverse engineer, decompile, resell, sublicense or redistribute the service, or circumvent plan limits, rate limits, or other technical restrictions;
• use the AI features to generate illegal content, sexual content involving minors, deepfakes or impersonation, hate speech, harassment, malware, or to attempt to jailbreak or extract system instructions or underlying models.

You keep ownership of the content you enter (household details, recipes, notes, photos) and you grant us a limited licence to host and process it solely to operate the service for you. You are responsible for your prompts and inputs, for having the rights to any content you upload, and for how you use the outputs, including verifying them before relying on them.

AI-generated plans, recipes, macro estimates, and coaching messages may be inaccurate, incomplete, or unsuitable. They are informational only and are not medical, nutritional, clinical, or other regulated professional advice. Always consult a qualified professional about dietary or health decisions, especially concerning children, pregnancy, allergies, or a diagnosed condition. Check allergen information against the original source and product labels before cooking.

We may moderate content: we can remove or restrict content, refuse or filter outputs, and suspend accounts where use breaches these terms. If you believe content in HearthLove infringes your rights, email support@hearthlove.com with the details and we will review and remove infringing material; repeat infringers lose access.

Recipes discovered from the web are attributed to their source. We do not own that content and cannot guarantee its accuracy, including nutrition or allergen information.

We retain all ownership and intellectual property rights in the service — the software, interfaces, planning and scoring engines, documentation, name, logo, and branding. Nothing in these terms transfers those rights to you.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing, currency, tax, renewal, cancellation, and refund mechanics are governed by Paddle's Buyer Terms. Premium is billed monthly or yearly and renews automatically until cancelled. Prices shown before checkout are indicative; the checkout total, currency, and tax are confirmed by Paddle. See our Refund Policy for our 30-day money-back guarantee.

The service is provided “as is” and “as available”. We do not guarantee uninterrupted or error-free performance, and we may change or discontinue features. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

We may suspend or terminate your access, in whole or in part, if you materially breach these terms, fail to pay, create a security or fraud risk, or repeatedly or seriously violate our acceptable use rules. Where reasonable and lawful we will give notice and a chance to fix the issue first. You may stop using the service and cancel at any time.

On termination your right to use the service ends. You can export or delete your household data before cancelling; after termination we retain data only as described in our Privacy Notice and then delete or anonymise it.

To the fullest extent permitted by law, we are not liable for indirect, consequential, incidental, or special damages, including lost profits, lost data, or loss of goodwill. Our total aggregate liability arising from or in connection with the service is limited to the fees you paid in the 12 months before the claim. Nothing in these terms limits liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be excluded by law.

You will indemnify us against claims arising from your content, your unlawful or infringing use of the service, or your breach of these terms.

These terms are governed by the laws of the State of Texas, United States, and the courts located there have exclusive jurisdiction, without affecting mandatory consumer rights in your country of residence. You may not assign these terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. If any provision is unenforceable, the rest remains in force.