Refund Policy

30-day money-back guarantee

If HearthLove Premium isn't right for your household, you can request a full refund within 30 days of your order date — no explanation required. This applies to both monthly and yearly Premium subscriptions, including the first charge after a free trial.

How to request a refund

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all orders and handles refunds and returns.

• Visit paddle.net and look up your order using the email address you used at checkout, then request a refund.
• Or email us at support@hearthlove.com with your order email and we will arrange it with Paddle for you.

Approved refunds are returned to the original payment method. Timing depends on your bank or card issuer, and usually takes 3–10 business days.

Cancelling a subscription

You can cancel at any time from Me → Settings → Plan & billing, or through the Paddle customer portal linked in your order confirmation email. After cancelling you keep Premium access until the end of the current billing period, and your household stays usable on the Free plan afterwards.

After the 30-day window

Beyond 30 days we consider refund requests case by case — for example duplicate charges, a billing error, or a technical problem that prevented you from using Premium. Contact us or Paddle and we'll look into it.

More information

Paddle's own refund policy and Buyer Terms also apply to your purchase.